FAQs

Desktop: 1. Navigate to the Dashboard page by clicking on "Home" (on the navigation menu on the left-hand side). 2. Hover your cursor over your profile picture/icon (on the top right-hand side of the page). 3. On the drop-down menu that appears after you hover, click on "Site Tour" (second to last item in the menu).   Mobile/Tablet: 1. Navigate to the Dashboard page by clicking on "Home" (inside the three-lined hamburger menu). 2. Click on your name. 3. On the drop-down menu that appears after you clicked on your name, click on "Site Tour" (second to last item in the menu)
  CueBack runs on Amazon Web Services (AWS), the most reliable and widely-used web service platform on the planet.   We take daily backups of all memories, comments, and photos in case something goes awry. Being available and providing 24/7 access is a top priority for us.   As we age, we are all vulnerable to losing precious memories. We believe the safest place to store memories is online in the cloud, and not in the hard drive between our ears. The CueBack team itself uses CueBack as a permanent safe storage place for all our valuable memories.
  All memories uploaded to CueBack are encrypted so that not even CueBack employees can view them. The only people who will be able to see your information is other CueBack users to whom you have expressly given viewing permission.   Protecting your privacy is critical and a top priority for CueBack. CueBack’s privacy settings are strong, comprehensive, and one of the defining features of the system.   Giving you maximum control over the privacy and confidentiality of your own stories and memories is important. We understand you want to be able to know exactly who can read your stories.
  Yes, you can download all of your memories. We understand that you’ve spent a lot of time preserving your memories on CueBack and we want to make sure that you always have the ability to access and download them.